Last Updated: 13 September 2023
Welcome to Voilà Joie! Thank you for choosing our concierge services. Please take the time to read these Terms and Conditions carefully before using our website and services.
Your use of our website and services implies your agreement with the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
1. Definitions
- "Voilà Joie" refers to our concierge services business.
- "Website" refers to the Voilà Joie website [https://voilajoie.com/].
- "Services" refers to the concierge services offered by Voilà Joie.
2. Use of Website and Services
- You are welcome to use our services regardless of your age. There is no age barrier to access and enjoy the services provided by Voilà Joie.
- By using our services, you affirm that all information provided by you is accurate and complete.
3. Booking and Payment
- To book our services, you may be required to provide payment information. You agree to pay all fees and charges associated with your bookings.
- Prices and availability of services are subject to change without notice.
4. Cancellation and Refund Policy
- Information about our cancellation and refund policies for services will be provided during the booking process.
5. User Conduct
- You agree not to use our website or services for any unlawful or prohibited purpose.
- You shall not interfere with the proper functioning of our website or services.
6. Intellectual Property
- All content on our website, including text, graphics, and logos, is the property of Voilà Joie and is protected by intellectual property laws.
- You may not use our content for any commercial purpose without our prior written consent.
7. Privacy
- Our Privacy Policy governs the collection and use of your personal information. By using our website and services, you consent to the practices outlined in our Privacy Policy.
8. User Reviews and Feedback
- Voilà Joie encourages users to provide honest reviews and feedback about their experiences with our concierge services. These reviews may be posted on our website or used for promotional purposes.
- By submitting reviews or feedback, you grant Voilà Joie the non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content throughout the world in any media.
- We reserve the right to moderate and remove reviews or feedback that violate our content guidelines or are deemed inappropriate.
9. Disclaimer of Warranties
- We do not make any warranties, express or implied, regarding the accuracy or completeness of the information on our website or the suitability of our services for your needs.
10. Limitation of Liability
- Voilà Joie shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or services.
11. Termination
- We reserve the right to terminate or suspend your access to our website and services at our discretion, without notice, for any reason.
12. Governing Law
- These Terms and Conditions are governed by the laws of Delhi’s jurisdiction, and any disputes will be subject to the exclusive jurisdiction of the courts in Delhi.
13. Changes to Terms and Conditions
- We may update these Terms and Conditions from time to time. Any changes will be posted on our website with a revised date.
14. Contact Us
- If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Last Updated: 13 September 2023
Welcome to Voilà Joie, a concierge services business dedicated to enhancing your experiences and providing exceptional services. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, interact with our services, or contact us.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect and process the following types of information:
1. Personal Information: This includes information such as your name, email address, phone number, and billing information, which you may provide when you engage with our services.
2. Usage Data: We automatically collect information about your interactions with our website and services, including your IP address, device information, browser type, and pages visited. This helps us improve our website and services.
3. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and gather data about your preferences and activities on our website. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the collected information for the following purposes:
1. Provide Services: To deliver the concierge services you requested and manage your bookings.
2. Communication: To communicate with you regarding your requests, updates, and promotional offers.
3. Analytics: To analyse and improve our website, services, and user experience.
4. Legal Obligations: To comply with legal obligations and protect our rights.
Data Sharing
We may share your information with:
1. Service Providers: We may share your data with third-party service providers who assist us in delivering our services.
2. Legal Requirements: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
Your Choices
You have the right to:
1. Access and Correct Your Data: You can request access to, correction, or deletion of your personal information.
2. Opt-Out: You can opt out of receiving promotional communications by following the instructions provided in our emails or contacting us directly.
Security
We take reasonable measures to protect your information from unauthorised access or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated Privacy Policy on our website, and the revised date will be indicated at the top.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Copyright © 2023 Voilà Joie - All Rights Reserved.
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